The Value of Oracle User Productivity Kit (UPK)
Getting quantifiable value out of any software implementation is challenging, but it is an important part of measuring return on investment (ROI) and the project success. One successful strategy is applying the Oracle User Productivity Kit (UPK) as part of your implementation. Oracle UPK adds value to your implementation in several ways:
- Users learn and absorb the new application and procedures much easier through the many training tools available through Oracle UPK.
- Quality assurance testing is made simpler and virtually seamless by capturing test case scenarios using the Oracle UPK.
- Process documentation is completed almost automatically by utilising Oracle UPK.
With the ease of use of the automated capture and documentation capabilities, your project reduces its documentation and training budget without compromising the true user benefits of the new software applications.
The cost of ongoing support is reduced as well as users have access to UPK as an ongoing reference as they use the new system in their day to day functions. This reduces the time required by the application support team to trouble shoot user issues. Oracle User Productivity Kit can also be used by the support team to help troubleshoot and support the new software application. The support team can isolate specific issue scenarios and work with the user to resolve the problems quickly and efficiently.
Make a quick calculation of your documentation and training expenses. Add to that your anticipated spend on support. Consider the financial benefits of having your users accept and correctly utilise your new software faster and more accurately in the first few months after go-live. The benefits of Oracle UPK are easy to realise and simple to see.
For more information about Oracle UPK download our free eBook "10 things you never knew about Oracle UPK" or contact the team at Future Knowledge on ways to see authentic value with your software projects and turn the ROI up to eleven.