Future Knowledge, the leading technology adoption consultancy in Australia and New Zealand, today launched a range of packaged consulting services targeted at customers that have licensed Oracle User Productivity Kit (UPK). These customers typically do not achieve strong return on their investment in the UPK platform for a number of reasons. we are looking to address this challenge by offering a range of specialised packaged services leveraging our experience in UPK of over ten years. Choose from the following six service offerings depending on where you are at in the UPK investment cycle.
Oracle’s UPK toolset is a comprehensive User Adoption platform that enables you to create and deploy online system training, support material, process documentation and online help. In most cases UPK is deployed to solve the user adoption challenges of new system implementations or upgrades, in particular, alongside large process-centric business systems roll-outs. Organisations that are most successful in using the platform continue to update and maintain material as processes and systems evolve over time.
Future Knowledge is Australia’s leading and most experienced UPK specialist. They have helped over sixty-five UPK customers in Australia and New Zealand define a strategy for UPK, install UPK and build and coach teams to develop high quality learning and support material.
“Our most successful customers are the ones who look at UPK as a long term platform for training and user support. They treat UPK as an asset and like any other asset they continuously maintain it to keep it operating at full capacity,” said Future Knowledge MD, Michael Guazzarotto.
“UPK customers who want help, tend to fall into three categories: one, they used UPK for an initial project and want to reignite the platform; two, they are active UPK users and need some dedicated expertise to get the most out of the platform; and three, the customer has purchased UPK and they are not sure where to start.”
Having a user adoption platform like UPK is a huge advantage for customers given the current trend of accelerated implementations and the ongoing enhancement of systems and processes that need to be communicated to end users. The rapid transition from on-premises ERP systems to cloud-based business application is driving greater importance on the need to effectively engage and inform end users to drive technology adoption.
Interested in finding out more... contact Michael Guazzarotto.